SERVICE + PARTS + SUPPORT
From machine selection to after-sales service, technical support and spare parts, Machinery Ltd and PRO MACHINERY LTD support customers throughout the working life of their equipment.
Sales. Service. Parts. Support.CUSTOMER SUPPORT SYSTEM
One continuous relationship, from selecting the right machine to supporting its working life.
We help the customer select the machine, model and specification that match the application and project requirements. Our goal is to match each customer with the right machine for the application.
Right machine. Right application.After the machine is delivered, our relationship with the customer continues through follow-up, maintenance and technical support.
Maximum Uptime. Minimum Downtime.Spare parts are an essential part of keeping the machine working and supporting the customer throughout its operating life.
The right part for the right machine.SHARED SUCCESS
Better machine support, continued production and less unnecessary downtime.
A long-term customer relationship built on trust, service and support.
Strong local service reinforces customer confidence in LONKING and its market presence.
ONE PARTNERSHIP. SHARED SUCCESS.
CUSTOMER JOURNEY
Understanding the customer's application and requirements.
Selecting the right model and specification.
Preparing and delivering the equipment.
Machine inspection and preparation for operation.
Supporting correct machine operation.
Continued support after delivery.
Technical and periodic maintenance support.
Parts support when required.
Supporting the customer throughout the working life of the machine.
LOCAL CONNECTION
Machinery Ltd and PRO MACHINERY LTD provide customers with a local point of contact for sales, service, spare parts and technical support, while maintaining the connection with LONKING's manufacturer support and resources.
Your first point of contact is your local Machinery team.MAINTENANCE APPROACH
Preventive maintenance helps identify problems early, reduce unexpected downtime and maintain machine availability.
Every actual maintenance schedule depends on the machine model and its operating manual.
TECHNICAL SUPPORT
Technical support is not only about replacing a part. It starts with accurate diagnosis, identifying the cause, carrying out the solution and following up.
SPARE PARTS
Parts support helps connect the right component to the right machine. The machine model and serial number help our team identify the required part correctly.
The serial number is especially important when identifying the correct part.
MACHINE AVAILABILITY
Every hour of unnecessary downtime can affect productivity. Our service approach is focused on supporting machine availability and keeping equipment working.
LOCAL DEALER ROLE
Customer feedback, operating experience and local market requirements provide valuable information. Machinery Ltd acts as the local connection between customers and the manufacturer.
Manufacturer Support / Technical Resources / Parts Support
Sales / Service / Parts / Technical Support
Local operation and equipment requirements
LONG-TERM RELATIONSHIP
Our relationship with the customer does not end at delivery. We aim to build long-term relationships based on trust, service, parts and technical support.
CONTINUOUS CUSTOMER SUPPORT
Our after-sales approach follows the service philosophy of connecting equipment sales, service and spare parts into one continuous customer-support system.
Machinery Ltd and PRO MACHINERY LTD are the local service and communication point between the customer and the manufacturer.SERVICE REQUESTS
Provide the available machine information so the local Machinery team can understand the request.
Include the machine serial number and any available part details to support correct identification.
CONTACT SERVICE
Our support starts when your machine starts working.